You’ve just found you need to carry out a recall of one of your products. You have to liase with stakeholders, talk to customers, and stay aware of your legal requirements. What do you need to do to make the process as quick and frictionless as possible? Not an easy question when everyone is at panic stations. Preparation is key. If you are using an ERP solution already, many of the tools you’ll need for recalling goods are already available to you.

This useful checklist has two parts: the first outlines considerations you take into account before a recall happens. It’s best to get working on these points as soon as possible. They will make sure you’re best prepared for the worst-case scenario.

The second part of the resource is a step-by-step procedure, as recommended by the CFIA, that can help you work through a recall as it happens.

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