March 25, 2015

What to Consider when Analyzing Your Options for Fully Managed IT Services in Vancouver

Choosing to use managed IT services is a huge decision for a business, and this is because the common alternative is in-house IT services, which requires a lot of resources and planning to do. However, just because you are committed to using fully managed IT services in Vancouver does not mean you should be hasty as you will have the best experience when analyzing your options beforehand.

Is the Provider Successful?

As great as an IT service provider might be, they are not going to help you or your business if they are no longer in business after less than a year or two of utilizing their services. While there are exceptions, you should focus on providers that appear to be successful, which will increase your chances of being able to maintain a positive business relationship, especially if you continue to be satisfied with their services.

An excellent indicator of success is how they carry their business, such as offering modern features, having an updated website, and maintaining a healthy and active social presence.

Is 24/7 Support Offered?

Something that can make or break a deal is whether 24/7 support is offered. If it is not, you really need to put some thought into whether you want to consider their managed IT services, and this is because you cannot predict when you may need help from your provider.

To keep a smooth operation, which may be accomplished by getting an issue fixed early in the morning, before your employees come into work to start their day, you need to know you can rely on 24/7 support.

Are Modern Features Encouraged?

While some modern features regarding IT services are luxuries and conveniences that are not a necessity, some features are extremely helpful and only need time to hit mainstream. It is ideal when IT services provide modern offerings and even encourage them, such as file syncing and sharing or cloud services, and this is because it means they are looking into the future, and you should be doing the same.