7 Things to Look for in a Field Service Management System
As all service-oriented businesses shift to same-day service, timely customer support, and immediate communications as the norm, customer demands for digital-oriented service and communication in the field service industry has become very prevalent. Outdated systems not only reduce the capacity of your field service business, they can impact profitability and prevent your business from being competitive.
Field Service Management System Must-Haves
The following seven features are the minimum requirements that you should be searching for in your software for field service management:
- Scheduling and Dispatching
- Mobile Technology
- Installed Equipment Tracking
- Inventory Management
- Integration with Back-End Systems
- Flexible Billing
One underlying aspect you should be searching for in a field service management software is a solution that is all-inclusive of your field service needs. Not only should these seven features be included in your field service management system, but they should all be connected to improve the accuracy of each part. For example, real-time inventory tracking should be synced with everything to help with job scheduling, financial analysis, and customer billing.