ERP Discovery: The Key to Finding the Right ERP Fit
In the second episode of The Acumatica Playbook, The Answer Company’s CEO Shawn Ostheimer and COO Darren Redies dive into one of the most critical (and often overlooked) steps in any ERP implementation: discovery.
Many organizations start their ERP evaluation process with demos and checklists, but as Shawn and Darren explain, true ERP fit is discovered, not demonstrated. Discovery is the foundation that reveals how your business operates today, what challenges exist beneath the surface, and what opportunities lie ahead. It’s where alignment between people, process, and technology begins.
Discovery never really ends ... Even during implementation, we tell clients: you thought we asked a lot of questions before? Get ready—we’ll keep asking, because that’s our job.
Throughout the discussion, Shawn and Darren share real examples from their decades of experience helping organizations across construction, distribution, manufacturing, and services. They explain how effective ERP discovery clarifies scope and budget, reduces project risk, and ensures the solution truly supports strategic goals.
