Customer Management (CRM)
In today’s competitive commerce environment, customers expect companies to know who they are, what they’ve purchased, and ultimately serve them products based on what they like. With Acumatica’s built-in CRM, you can manage leads, opportunities, customer accounts, and track all contacts’ journeys as they move through the sales funnel. Preconfigure what class a customer is assigned when they first create an account, by demographics or purchase behaviour.
Sales Order Management
Acumatica Retail-Commerce ERP helps automate the sales process to reduce manual work and increase profitability. When a new order is placed, details are imported into your ERP, and a series of automations and notifications will be released for your fulfillment team and for your customer. Acumatica Sales Order Management also integrates AI-powered substitution, up-sell, and cross-sell suggestions for your website, helping boost sales. You can also easily configure complex pricing structures, discounts, and promotions.
Warehouse Management
With Acumatica’s automated distribution system, you can simplify tracking and better prioritize which orders need to be picked up first. Barcode scanning and picking verification processes that occur before shipments are released significantly reduce errors, helping increase customer satisfaction and profitability.
Inventory Management
Acumatica’s inventory management system increases efficiency in quality assurance and item management, with lot and serial control. This system helps you optimize inventory levels based on previous levels of supply and demand, providing you with both accurate estimates for inventory replenishment, and alerts on non-optimal inventory numbers.
Customer Self-Service Portal
For both B2B and B2C commerce, customers always desire real-time immediate service. Creating an easy-to-navigate customer portal with Acumatica, where customers can log in, see their past purchases, track their orders and shipments, and even customize their preferences not only makes their shopping experience more pleasant, but it also decreases your customer service workload and provides you with more customer data.
Integrated Commerce Connectors
Connect your Acumatica Retail-Commerce ERP with countless external applications that help your retail-commerce business thrive. There are many seamless built-in integrations, such as SPS Commerce, Magento, 1Retail POS, and many more. Moreover, Acumatica has native integrations with Shopify and BigCommerce, so you don’t have to make additional software purchases.
Fraud Prevention & Data Security
Acumatica Retail-Commerce Edition helps you rest assured for PCI compliance. The system will detect any sales orders that are suspicious of fraud, and place a hold on it until you confirm otherwise. Acumatica’s cloud-based platform has top-notch security and its user-level permissions ensure that access to financial data is very restricted.
Advanced Financial Reporting & Dashboards
Replace your month-end manual performance reports with Acumatica’s up-to-minute dashboards and reports. Gain real-time insights into your business performance across multiple entities and locations, so you can make informed decisions based on performance. Easily personalize dashboards that provide certain managers and stakeholders with the information they care about.
