Software Training & Coaching
End-user training is a vital step in determining whether or not a business is taking full advantage of their business management software. Software solutions, modules, and features that are either not used or improperly used can be a deterrent in attaining solid returns from capital investments such as information technology. At The Answer Company, we offer two basic training formats:
Train the Trainer
This program divides your business end users into function based groups and focuses on specifics of how the software is used by segments (such as departments or teams) within the organization. In a small classroom setting, sessions are designed to address the needs of each group and the respective component of the software solution they will utilize. This program allows students to become the leaders within their departments and train others within their functional group.
Designed to provide users with knowledge and understanding necessary to perform daily tasks and routines with confidence. Typically, one-on-one training is performed as a follow up to Train the Trainer (class format) training and focuses on dealing with specific questions or issues related to on-the-job requirements.
The implementation is only complete until all the staff is fully trained, comfortable, and getting all they can from the new software solution. At The Answer Company, we ensure that your employees and staff will be comfortable and prepared to get the most utility from your business management solution.