Guest Blog: 5 Service Technician Roles You May Not Have Considered
It’s no secret that your service technicians are the lifeblood of your service organization. You could have everything planned and managed perfectly, but if your field tech doesn’t impress the customer or collect the right information, you’ll lose future service and miss opportunities to make new sales.
If equipped with the right knowledge and a service management app, technicians can serve as trusted advisors for you and your customers. Train your team to transition into the following service technician roles to increase their influence in the field and take advantage of their powerful customer-facing position.
Your technicians are the eyes, ears, and face of your company. Use their privileged position in the field to gain a leg-up on your competitors.
1. Lead Generator
While a technician makes his regularly scheduled visit, have him document other equipment or relevant information that could lead…
To continue reading the remainder of the blog, please check out the original post “5 Service Technician Roles You May Not Have Considered” at the MSI blog.