How Modern Field Service Management ERP Drives Profit
For many equipment service providers, field customer service is seen as an added cost. Many challenges in field service management weigh companies down, such as scheduling, dispatching, and tracking equipment. When these aspects of field service management are not executed optimally, you will incur costs and deliver unsatisfactory customer service.
But in the modern age of field service management ERP, the right mobile tools can optimize your field service operations to increase the profit margin and deliver better service to strengthen customer loyalty.
To learn more, download the whitepaper: Field Service Management: Strategies to Improve Profit and Customer Loyalty.
Boost Efficiency to Boost Profit
Integrating all your management systems into one platform dramatically boosts efficiency and optimizes your operations in three main areas:
1. Accounting and Administration
An integrated field service management ERP helps make your billing more timely and accurate. With a real-time cloud platform, you can rest assured that all financial records are complete, eliminating the need to chase after lost records at your month-end close.
2. Inventory Management
In busy seasons, poor inventory planning can lead to situations where insufficient parts prevent your technicians from completing customer jobs on time. The benefit of an inventory management tool that is connected with your other systems is being able to track the profitability of parts in relation to engineering of parts, maintenance costs, and customer transactions. This pushes you to evaluate which inventory parts are being utilized optimally to boost sales, and which parts may need revisiting.
3. Scheduling and Dispatching
Manual scheduling through Excel or outdated systems is a heavy workload, especially in consideration of last-minute changes or unexpected route challenges. An advanced field service management ERP helps managers better schedule and dispatch technicians for service jobs, aiming to maximize availability and match people with the right tools. Automated real-time dispatching and route planning helps your team minimize time spent on the road, so the right service provider can meet your customer at the right place at the right time.