Sage Intacct Ranked #1 in Customer Satisfaction in G2’s 2022 Reports
By: Kellie Pharr, Product Marketing Writer at Sage Intacct
The new year is a great time to ring in the results of the Winter 2022 G2 Grid Reports. And this quarter, we are pleased to announce that Sage Intacct once again earned recognition as the leader in customer satisfaction for the 8th straight year, taking 1st place in 5 Grids or Categories.
G2 recognition means a lot to us because it reveals the true sentiment of our customers. We get excited when we hear from customers on G2 about their experiences and successes using our products. What exactly is G2? It is the largest customer review site for business software, and G2 wins tell us we are going in the right direction, meeting our customers’ needs. We are thankful for our amazing customers who trust and support us. We know they have a choice, and we must earn their loyalty every day.
Ian Howells, VP, Head of Marketing at Sage Intacct says, “Our goal is to help our customers thrive. G2 gives validated customers a voice to be open about their experiences with the product, services, and support. Our mission has always been to be the leader in customer satisfaction. Financial software is always at the heart of every organization, helping CFOs close the books and predict the future in the office or at home in the times we live in.”
G2, TrustRadius, Gartner Peer Insights, and Software Advice have consistently ranked Sage Intacct based on real customer reviews. Read all of Sage Intacct’s customer reviews.
In the latest Winter 2022 Grid Reports, customers rank Sage Intacct #1 overall in market presence and customer satisfaction in these 5 categories:
- Nonprofit Accounting
- Revenue Management
- Mid-Market Subscription Billing
- Mid-Market AP Automation
- Small-Business Nonprofit Accounting
In the Nonprofit Accounting category, customers position Sage Intacct #1 in the overall Grid once again, where they have consistently ranked us quarter after quarter. Customers also rate Sage Intacct #1 in customer satisfaction, surpassing all competitors. And we are pleased 94% of our nonprofit users say our product is going in the right direction and 89% would likely recommend us to a friend. Plus, Sage Intacct earned awards for Leader, Best Usability, and Best Relationship, which reflects the satisfaction shared by our verified reviewers.
Customers also rate Sage Intacct #1 in customer satisfaction?in?the?Revenue Management category with the highest score of 92 amongst all competitors.?Thanks to our users, we topped the G2 Grid ranking #1, earning awards for Leader, Momentum, and Best Relationship.
Our users rank Sage Intacct a leader in the Mid-Market Accounting category for another consecutive quarter. For this Grid, G2 evaluated the performance of 44 accounting systems. Customers rate Sage Intacct #1 in customer satisfaction over all true competitors with 92% of reviewers saying our product is going in the right direction. G2 results also show we move at speed with the shortest implementation time overall true competitors, allowing our users to achieve results up to 117% faster.
In this latest quarter, our passion for customer satisfaction is apparent with wins on the Relationship Index for Nonprofit Accounting and Revenue Management. The index is based on how easy it is to do business with Sage Intacct, our quality of support, and how likely customers are to recommend us. We are delighted to hear we are building strong relationships with our customers and keeping them happy.
Our focus to continually improve products for our users remains evident as we topped the Usability Index in the Nonprofit Accounting category. The criteria for this ranking are determined by ease of use, ease of admin, and the ability to meet customer requirements.
This blog was originally published by Sage Intacct on January 24, 2022. See the original post here.