SalesLogix is a leader in Customer Relationship Management for businesses that require flexible, easy-to-use solutions that help acquire, retain, and develop profitable customer relationships. Through the integration and streamlining of different processes and systems, SalesLogix is what keeps your business one step ahead of the game.
SalesLogix is a powerful CRM solution (link to CRM product) that helps you accelerate your strategic advantage by identifying key prospects, building loyalty and retaining customers through great customer service.
With SalesLogix your business will be taking the next step by benefiting from:
- Advanced customization capabilities able to accommodate and customize to each user, team and company.
- Robust integration capabilities allowing Integration with various systems, services and tools for a more holistic customer view.
- Streamlining case management, defects, contracts, and self-service across the company
- Rich CRM (link to CRM product) functionalities across multiple mobile platforms for on the road mobility
- Ability to integrate and enrich customers profiles with social media and web services
SalesLogix focuses on growing your business by providing a complete view of customer interactions across sales, marketing, customer service and support to ensure that your teams can collaborate and respond promptly and knowledgeably to customer inquiries and opportunities.
Sales and Sales Management
Sales is more than a profession, it is a mission to outperform the competition, gain market share, and exceed quota. In order to succeed and be the best in the industry you will need a CRM that outperforms its competition as well. SalesLogix is THE system that provides your business with the essential advantage to compete and exceed expectations in your industry (link to industry). Saleslogix encompasses all sales management and activities including:
- Always stay one step ahead by receiving regular proactive alerts and notification
- Generate more consistent customer service by automating your winning sales process
- Creating customer profiles based on conditions you chose such as geography, industry etc
- Plan and prioritize your opportunities, leads and appointments with the customizable dashboard
- Facilitate communication by sharing emails, contacts, appointments and customer information
Saleslogix empowers businesses to succeed with an easy to use, flexible system that manages leads, opportunities and activities with just the touch of a button.
Bringing in high quality leads and managing profitable campaigns is the key to driving revenue. SalesLogix powers your strategic initiatives with the tools you need to help deliver a strong ROI on your marketing activities and track marketing campaigns directly from the system. SalesLogix encompasses all marketing activities including:
- Track success at every stage with real time customer service information and updates
- Process and view information as news, stock information and social media profiles within accounts and contact records
- View budget information, response data, and cost metrics to help you calculate and analyze campaign ROI.
- Adjust your tactics based on flexible, easy-to-create reports that show budget variance, win rate, and sales potential.
Customer Service and Support
Excellent customer service is what promotes retention, loyalty, and positive word-of-mouth for future businesses. SalesLogix provides you with a complete view of all customer interactions so you can better service, support, and sell to ensure that every customer is cared for. Saleslogix encompasses all customer service and support features including:
- Resolve issues faster by gaining quick access to customer history
- Assigning status and urgency tickets to ensure that critical matters are dealt with in a timely manner
- Schedule appointments, follow up activities and phone calls to ensure timely service
- Using Saleslogix Advanced Analytics, gain a deeper understanding of your team’s performance and service levels
- Allow your customers to get the support they need whenever they need it with the Saleslogix Self- Service Web Portal
- Utilize the Saleslogix Speed search to locate resolutions to customer issues
Saleslogix enables your team to provide quality customer service that aims to retain a loyal, profitable customer base. With the easy to use system, be sure that every customer gets what they need.
Reporting and Analytics
Successful business strategies are built on informed decisions made by analyzing clear and accurate data. Sage SalesLogix empowers decision making at all levels of your organization by arming staff with relevant information surrounding their area of control. SalesLogix encompasses all the reporting and analytics tools including:
- Filter through unnecessary information and quickly mine (link to mining) relevant data to your business using queries and conditions
- For additional analysis, export data onto excel with just one button
- Schedule recurring reports to monitor and assess certain aspects of your business
- Allow all channels in your organization to see all interactions and activities associated with an account, contact or opportunity
- Provide an easy mean for you and your team to analyze trends and uncover business issues
Field sales means you're always on the move - between customer visits, events, and lunch meetings; you are rarely at your desk. Access SalesLogix from a wide array of mobile platforms to always remain connected while on the move. SalesLogix is able to provide you with various mobile tools including:
- View and schedule activities, access detailed history notes and record important notes from anywhere
- Manage your personal activities, phone calls and to do’s with the touch of a button
- Perform key actions quickly with a task oriented user interface
- Personalize your application and settings to fit and match your unique needs and preferences
- Keep your information safe through multi-layered security via device passwords, application passwords and SSL encryption