Any B2B and B2C company operating in the retail and ecommerce environment faces increasingly high demands from consumers. Today, shoppers expect a personalized shopping experience and immediate customer service. Achieving automated sales processing, errorless order fulfillment, speedier delivery, and AI-powered personalization for customers, is the key to standing out in a vast sea of competition and keeping loyal customers. An advanced ERP designed for the retail and ecommerce industry connects your commerce channels, inventory, distribution, customer management, and financial management. Moreover, user-friendliness, open API for integrations, built-in customizations, and ongoing updates keep you future-proofed for industry changes and business expansion.

How Retail and eCommerce ERP Solves Pain Points

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  • Inconsistency Between Commerce Channels

    While being an omni-channel company increases the number of revenue avenues, it often leads to inconsistencies in product offerings and stock levels between a company’s website, mobile app, and local stores. This non-uniform experience is upsetting for customers who see a product offering, but later find out it is unavailable. With an advanced ERP, all locations and channels are connected to and managed from one platform. Inventory is updated in real-time, so that the availability of products on your website and other channels is always accurate.

  • Insufficient Inventory

    Running out of inventory equates to lost potential revenue, and it is a common challenge in the retail ecommerce industry. With a cloud-based inventory management system that is integrated with your ERP, you can set notifications and alerts for when inventory is running low. Monitor inventory levels from your ERP platform, accessible on mobile devices anytime, anywhere. You can also generate real-time reports on the performance of your inventory, filtered by unique dimensions specific to your product industry.

  • Demand for Personalized Shopping Experience

    Personalizing the customer experience can boost transaction numbers, but to do so, you need accurate and actionable customer data. ERP solutions with a built-in CRM system help you collect, organize, and report on customer data. Through the CRM, you can generate real-time lists of people by their purchase history, demographics, or preferences, and create automated distinguished marketing campaigns and website recommendations for different customers.

  • Management of Locations in Different Countries

    As your business expands into international markets, it becomes increasingly difficult to manage. A modern retail ERP functions in multiple locations, languages, and currencies, while keeping all data aggregated in one place. This helps managers in any country manage their business from the same platform. For higher-level management and stakeholders, you can generate personalized dashboards that show performance as a whole, by country, or by store.

  • Order Fulfillment Errors and Delays

    Timely delivery is a huge priority for retailers and ecommerce stores, as it greatly boosts customer satisfaction. ERP solutions with an advanced distribution system allows managers to automate tracking, picking, and order verification. When packages don’t match the right barcodes, the system will send an alert. This helps prevent errors and accelerate delivery times.

Benefits of Retail and eCommerce ERP

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  • Order Processing Automations

    A modern retail and ecommerce ERP automates and speeds up order processing. When an order is placed, all integral fulfillment slips are automatically generated, including the sales order, picking list, and shipping label. On the other side, customers are notified and sent information relevant to them, including their order details, shipping and tracking info, and real-time updates on the progress of their order. Automations in order processing reduces workload and keeps customers.

  • Data Sync Between Systems

    Your retail and ecommerce ERP is most valuable when it contains real-time and accurate data. A modern ERP integrates with important external systems like a POS and commerce channels, such as Shopify, BigCommerce, Magento, and many more. With one-click of approval, you can export data from your ERP to another system, or from another system to your ERP, creating unique fields when necessary. You can also control what data and how often the data is synced with your ERP (real-time, periodically, or manually).

  • Custom Fields

    The modern ERP for retail and ecommerce has built-in common fields, and an easy method to write formulas to filter data, so you don’t have to hire a developer for creating common fields. But if you want advanced fields and filters, the open API makes it easy to modify the core code to extend modules and functions. By creating fields specific to your product lines, you can better see which product lines need support.

  • Customer Self-Service Portal

    Modern retail and ecommerce ERP offers a built-in and customizable customer self-service portal that can be easily integrated to your website. This solution allows customers to save items, keep a record of past orders, and find order updates without having to contact customer support. Customers can also make a detailed profile, indicating their demographics and product preferences. And this gives you more data to personalize their shopping experience.

  • Advanced Financial Management

    An ERP with advanced accounting and financial management is one that goes beyond basic reports. Instead, managers can view up-to-minute financial information on their dashboards, available on any mobile device. There are also built-in financial tools for general ledger, AP/AR, cash management, tax management, recurring revenue management, expense management, payroll management, and a lot more.

  • Business Intelligence and Analytics

    Real-time reporting and business analytics help with data-driven decision-making. Multiple display options and multi-dimensional reporting allows C-suite members and stakeholders to filter in the information that is relevant to them. Yet at the same time, with a cloud-based ERP, there is always a single version of truth being viewed by everyone in the organization.

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