What can the integration do?
There are a few areas where the integration solution really shines.
Guards in the security industry often require certifications or credentials. On top of that, there may be multiple tiers of access (more experienced staff at more sensitive locations, etc.) Both of these classifications can be documented in Criterion, and then passed through to TrackTik, where staff that is working on scheduling can match guards with the appropriate jobs.
In addition to that, security staff can enter their timesheets which will flow through Criterion, as well as the payroll solution. If guards submit time-off requests in Criterion, this data is passed through to the scheduling module in TrackTik and will block off that time, ensuring guards don’t get shift assignments when they are on leave.
Criterion also has a self-serve option, where employees can submit time-off requests and manage their own personnel records. It can become a single centralized place for your employees to interact.
When billing their customers, the data from TrackTik on services provided, flows right into Sage Intacct, reducing the need for double data entry or errors in invoicing that could cost you money.
Many companies in this industry use spreadsheets to keep track of projects and whether or not they are profitable. Reports are often historical and manual based on the spreadsheet. Each contract in TrackTik can be established as a project in Sage Intacct. Real-time dashboards provide insight into how certain parameters are performing. In the highly competitive security landscape, understanding how profitable your projects are is invaluable.